Contracts Supervisor
Bristol
£25-27k p.a
Our client, an independent air and water hygiene specialist, has an exciting opportunity for a Contracts Supervisor to join their team!
Working with a growing SME in North Bristol, you will play a key role in the Operations Support team.
The role:
- Track contract renewal, raise and issue quotations to the customer in a timely manner
- Source and apply for relevant tenders
- Customer liaison and handling client queries, escalate queries where required
- Ownership of all contracts to ensure successful service delivery of scope and requirements
- Create and manage contract plans and schedules
- Oversee contracts in conjunction with Account Managers to ensure service level agreements are met
- Support with creation and review of RAMs when required
- Oversee all booking-in requirements with customers, site staff and subcontractors
- Administration of customer portals and databases
- Ensure all relevant documentations are provided to site prior to visit
- Identify requirements for additional work on site
- Arrange accommodation and travel bookings for site staff delivering contract work
- Support the Sales department in raising quotes for repeat contracts when required
- Collate and review job completion documentation
- Manage any purchasing requirements including subcontractors
Key skills/ experience:
- Excellent Microsoft Office skills and generally digitally proficient
- Strong organisational skills with the ability to manage busy workload and prioritise tasks
- Team player able to work with colleagues in various levels across the business
- Problem-solver able to think on their feet and deliver effective solutions
- Attention to detail: able to proactively spot potential errors to ensure processes are delivered right first time.
- Self-starter able to show initiative, drive projects and manage time efficiently
- Positive mindset and a can-do attitude
- Strong written and verbal skills to ensure clear and professional communication
- High level of customer service skills, able to form and maintain positive relationships with clients
Benefits:
- Company pension
- Life assurance
- Wellness programme (EAP)
- Ongoing training and personalised progression plan
- Referral programme
- 25 days holiday + Bank Holidays
- Additional leave day for your birthday