Patient Administrator - South West

Patient Administrator

£25-26k p.a

Bristol (on site)

Monday to Friday, with 1 shift every 3 weekend.

Our client, a top healthcare provider, has an exciting opportunity for a Patient Administrator to join their team!

The role:

You’ll be the first point of contact for patients and will support a wide range of administrative tasks to ensure a smooth and professional experience from start to finish.

· Booking patient appointments and managing clinic schedules

· Answering phone calls and responding to emails with professionalism and empathy

· Handling incoming and outgoing post, and preparing patient letters

· Managing both face-to-face and telephone enquiries from patients and colleagues

· Ensuring accurate record-keeping and data entry

· Supporting the wider clinical and administrative team as needed.

Key skills/experience:

· Someone who is caring, organised, and passionate about people and service.

· Previous experience in a customer service or patient facing role.

· An understanding and respect of confidentiality at all times when dealing with calls or with patients directly.

· Enjoys working with a range of people and is able to tailor their approach to a diversity of patients’ needs with a friendly and accessible personal manner.

· Confident use of Office 365 and tech systems (training provided).

· Great communication skills, both written and verbal

Benefits:

· 25 days holiday + bank holidays (increasing with service)

· Company pension scheme

· Enhanced family leave and sick pay

· Employee Assistance Programme – 24/7 confidential support

· Perks & Discounts – from eyewear to retail savings

· Ongoing training and development opportunities