Sales Support Coordinator
Bristol
Salary : DOE
Our client, the UK’s largest construction equipment dealer, has an exciting opportunity for a Sales Support Coordinator to join their team!
The role:
· Proactively support Sales Managers to meet customer’s needs, from start of the customer journey through to completion.
· Oversee and support with sales pipeline.
· Conduct weekly overview of customer portfolio with key stakeholders across the business.
· Identify potential risks or opportunities and inform Sales Managers to follow up.
· Assist customers and Sales Managers with all account related questions. Provide accurate timely information regarding enquiries.
· Be the link between departments across the business to ensure customer expectations are met.
· Accurately updating the in-house ERP system in a timely manner.
· Using data to look for trends and problems, take a proactive approach to managing your own data.
· Generating Equipment Sales agreements for new customer orders.
· Working with Commercial to allocate appropriate equipment and budget costs.
· Raising workshop prep job sheets and liaising with production.
· Working with in house and out of house finance companies to produce proformas and invoices.
· Ordering new and used Plant & Equipment from OEMs and maintaining accurate equipment records. Including but limited to raising Equipment Purchase Orders, processing goods receiving and co-ordinating prompt payments to suppliers.
· Checking and validating order confirmation and invoices – updating ERP system to accurately reflect and flagging any changes to the Commercial team.
· Liaising with multiple departments to ensure specifications are correct and machines will be ready for dispatch in line with customer expectations.
· Answering incoming telephone calls, being the first point of contact for existing and prospective customers.
Key skills/ experience:
· Able to thrive and succeed in a busy, ever-changing environment
· Excellent problem-solving skills with accuracy and attention to detail
· Proficient in the use of Microsoft Office Suite, including Excel and Outlook
· Strong communication skills and able to build relationships with key stakeholders