Job Title:
Support Technician - 1st Line
Salary:
18k - 21k
Location:
Chorley
Our client, a leading provider of guest Wi-Fi, analytics, and marketing, is looking for a 1st Line Support Technician to join their team.
Description:
The company is a leading provider of Social Wi-Fi to the hospitality trade with millions of active users and a rapidly growing portfolio of customers. To ensure they maintain excellent customer service, they are seeking to expand their support team.
Day to day duties will include:
- Configuring wireless controllers and access points to deploy products
- Managing Trials and deployments from a customer perspective to ensure success (from start to finish)
- Provide on-site and remote support on new deployments and existing customer deployments
- Liaising with Vendor technical engineers to raise any bugs and feature requests
- Provide an interface between the technical customers and internal teams, for example escalating any issues or reporting on deployment dates or milestones to keep the customer updated.
- An attitude towards learning everything there is to know about wireless technologies is paramount
Desirables:
- Configuring wireless controllers and access points to deploy our products
- Managing Trials and deployments from a customer perspective to ensure success (from start to finish)
- Provide on-site and remote support on new deployments and existing customer deployments
- Liaising with Vendor technical engineers to raise any bugs and feature requests
- Provide an interface between our technical customers and internal teams
- for example, escalating any issues or reporting on deployment dates or milestones to keep the customer updated.
- Need to have experience in giving support to the public.
- Excellent customer facing and telephone skills and a willingness to engage customers at various levels of knowledge to solve problems.
- An understanding of the fundamentals of networking, such as equipment used for providing wired and wireless networking and the basics of TCP/IP.
- An understanding of networking such as IP routing, DHCP and VLANs
- Experience of Wireless technologies and challenges in real-world situations.
- Providing remote support for engineers and customers with prior experience in this.
Benefits:
- Pension
- Parking
- 20 days holiday + bank holiday - you get an additional day per full calendar year of service